Terms and Conditions

By engaging Estate Images to provide services, you agree our terms and conditions.

All photos are digitally optimised and supplied by download link within 24hrs (on business days). Videos, floor plans and copywriting are supplied within 48hrs (on business days).

‘Preparation for Photography’ sheets must be given to the occupants of the home (either owners or tenants) in the days prior to the shoot as it is essential that the home is properly presented for photography.

The photographers or assistants may move minor items to improve the quality of the photograph. If owners or tenants have any specific requests regarding items that they do or do not want moved, or items that they do or do not want photographed please inform the photographer prior to the shoot.

Responsibility cannot be taken for loss or damage to items moved for the benefit of the photograph.

Unless additional styling services have been booked Estate Images cannot be held responsible for items visible in photographs that have been left there by the owners or tenants. Limitations do apply for what can reasonably be achieved with styling packages.

If a property is not well presented the photographer may choose to assist in preparation of the area for photography. This can only be done within the designated shoot time, and will often lead to reduced numbers of images being provided.

The photographer will choose the best rooms and angles to photograph, this will often not include every room in the home. Please advise the photographer of any specific requests prior to the shoot.

Additional “photoshopping” of movable/temporary items in photographs is sometimes available however additional charges will apply. Legal restrictions apply for editing which does not represent a true portrayal of the property.

Privacy Policy

Estate Images will not sell or share your information with any other person or organisation except where sharing of some details is necessary in order to complete the assignment.


Copyright / Use of Images

The client will have rights to use the images for the intended purpose as outlined at the time of booking. Any additional use or transfer of images to a 3rd party must be approved by Estate Images.

Estate Images retains the right to use the images for its own purposes including but not limited to advertising and promotion of its services. If exclusive rights to the images is required that must be discussed and purchased prior to commencement of the assignment.

‘Images’ refers to any product produced by Estate Images (photographs, floor plans, videos including soundtrack and voiceover). The ‘Client’ is referred to as the entity that is making final payment for the service.

Financial Terms

Prices stated are per property & include GST.

Cancellation fees apply for limited notice: 


Under 4 hrs – 15% of booking cost

Under 2 hrs – 25% of booking cost 


Cancelled on site – 50% of booking cost (Minimum Call Out Fee – $65)

Additional costs apply to properties in outer Brisbane and beyond when travel time exceeds 30 mins from Brisbane CBD or 15mins from Brisbane CBD for Express Packages.

Invoices must be paid within 14 days of issue. Unless other arrangements have been made overdue invoices will incur a 5% late fee. Invoices overdue by more than 28 days will incur an additional $25 administration fee in addition to the 5% late fee.


Refund Policy


In the event that you are unhappy with your photos or products for any reason, we will assess and attempt to correct the issue by redoing the necessary items. If redoing is not possible or practical we will consider a full or partial refund not exceeding the value of the invoiced job.


Some locations are not suitable for Aerial Video & Photography; additional equipment may be required, therefore prices for UAV bookings are not guaranteed until location of shoot is confirmed.

Wade Roberts Pty Ltd – ACN- 150 789 692 – ABN- 56 150 789 692